Privacy Policy

Information we collect

We collect only what we need to respond to you and deliver our services. That typically includes:

• Contact details you provide — such as your name, email address, company, and any message or project details you submit through our forms.
• Communications — records of correspondence when you email or otherwise contact us.
• Technical and usage data — basic information your browser sends (such as IP address, device and browser type, and pages visited), collected to keep the site secure and understand how it is used.

How we use your information

We use personal information to:

• Respond to your enquiries and schedule assessments or calls.
• Provide, manage, and improve our services to you.
• Operate, secure, and improve this website.
• Communicate with you about your project or, where you have agreed, about relevant updates.
• Meet legal, accounting, and regulatory obligations.

Legal basis and consent

We collect and use personal information with your consent, which you provide when you submit a form or contact us, or as otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

How we share information

We do not sell your personal information. We share it only as needed to operate our business and serve you — for example with trusted service providers who help us run the website, communications, and our operations, and who are bound to protect it.

We may also disclose information where required by law, to enforce our agreements, or to protect our rights, users, or the public.

Service providers and hosting

This website and our communications rely on reputable third-party providers (for example, hosting, content delivery, security, and email). These providers process data on our behalf under appropriate safeguards. Some providers may process data outside your province or Canada; where that occurs, the information remains subject to appropriate protections.

Data retention

We keep personal information only as long as necessary for the purposes described here, or as required to meet legal, tax, and accounting obligations. When it is no longer needed, we take reasonable steps to securely delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

Your rights

Subject to applicable law, you have the right to access the personal information we hold about you, ask us to correct it, and withdraw consent to its use. To make a request, contact us using the details below. We will respond within the timeframes required by law.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@odooimplementation.ca. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.